Resolve Issues Faster with a Centralized Ticketing System
UnifyList’s Customer Support Ticketing solution helps support teams manage, prioritize, and resolve customer issues efficiently. Built on our no-code platform, this solution gives you a flexible, fully trackable system for handling incoming queries across departments, teams, or product lines.
Whether you're supporting internal users, external customers, or partners—this solution gives you full visibility, accountability, and speed without adding complexity.
Key Capabilities
Custom Ticket Forms
Collect structured support requests through customizable forms. Capture relevant information such as category, priority, product, and attachments.
Automated Ticket Assignment
Route tickets to the right team or agent based on predefined logic—such as issue type, location, or customer tier.
Priority & SLA Management
Set priority levels and service-level expectations. Track response and resolution times to ensure accountability.
Collaborative Resolution Tools
Enable support agents to collaborate using internal comments, status tagging, and task assignments—all within the ticket view.
Notification & Escalation Rules
Automatically notify stakeholders of updates, escalations, or pending items to avoid response delays.
Reporting & Performance Insights
Analyze support volume, resolution times, SLA breaches, and agent workloads through dashboards and downloadable reports.
Benefits
Faster Response and Resolution
Streamline how issues are logged, routed, and resolved—reducing wait times and improving satisfaction.
Clear Ownership and Accountability
Know who’s handling what, with complete audit trails and role-based access to maintain oversight.
Better Customer Experience
Keep customers updated throughout the support journey with status visibility and timely communication.
Process Consistency
Standardize how tickets are captured, categorized, and processed—minimizing variations and errors.
Built with UnifyList
This solution leverages UnifyList’s form designer, automation engine, and dashboard tools to build a ticketing system that adapts to your structure—whether it’s a lean startup or an enterprise support desk.
What’s included
Ticket intake and categorization forms
Auto-assignment rules and agent queues
SLA timer and escalation workflows
Collaboration notes and resolution status
Performance dashboards and reporting
Support Made Simple, Trackable, and Scalable
Deliver responsive, reliable support to your users with a ticketing system designed to keep everyone aligned and accountable.